Privacy Policy

Privacy Policy

Introduction

Welcome to https://professional-house-clearance-birmingham.vibereports.co.uk (hereinafter referred to as “Professional House Clearance Birmingham,” “we,” or “our”). We are dedicated to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, use, disclosure, and management of information we receive from users of our website, applications, services, and products.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

  1. Our official website located at https://professional-house-clearance-birmingham.vibereports.co.uk.
  2. All associated mobile and web applications developed by us.
  3. Services and products offered through our platform.
  4. Interactions between our users, including authorized user accounts.

Please note that this policy does not extend to external platforms, applications, or services linked from our website. These third-party services operate independently and are governed by their respective privacy policies.

Processing Activities

This Privacy Policy is designed to guide you on the following interactions:

  1. Using our applications and accessing various services as an authorized user.
  2. Visiting our websites, including any linked pages, to obtain information or engage with our content.
  3. Receiving communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

  1. Account Information: This includes user names, email addresses, and passwords used to access your account.
  2. Payment Information: Details related to payment methods you use to purchase our services or products.
  3. Financial Information: Transaction history and financial records associated with your usage.
  4. Purchase Information: Data about products and services you acquire from us, including quantities and order dates.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and browser types to recognize your device for technical and marketing purposes.
  6. Location Data: Information about your geographical location when using our mobile applications or visiting our websites.
  7. Feedback and Reviews: Content you provide through surveys, feedback forms, or product reviews.
  8. Social Media Information: If you choose to connect your social media accounts with our services, we may collect data from those platforms.
  9. Product Information: Details about products or services you have shown interest in or purchased.

We obtain this data through direct user input, interactions with our systems, and automated technologies used for analytics and personalization. Additionally, third parties might share personal data with us based on their own privacy policies.

Cookies

We employ cookies to enhance your experience and provide valuable insights for improving our services:

  1. Strictly Necessary Cookies: These are essential for the functioning of our website and applications, ensuring basic interactions and security features.
  2. Preference Cookies: Used to remember user preferences, language settings, and other customization options.
  3. Analytics Cookies: Enable us to analyze traffic and user behavior, providing insights into how our platform is used.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie preferences.

Retention and Deletion

We adhere to data retention policies that comply with legal requirements and business needs:

  1. Personal Data is retained for the duration of your account’s active status or until you request its deletion.
  2. Once the purpose for which data was collected is fulfilled, it will be deleted or anonymized in a secure manner.

Security Measures

We have implemented robust security measures to safeguard your personal data:

  1. Employing encryption for data transmission and storage to protect sensitive information.
  2. Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  3. Regularly reviewing and updating our security protocols to address emerging threats.

Children’s Privacy

We do not intentionally collect or solicit personal data from children under the age of 18. If you believe we have collected such information, please contact us immediately at the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to and review the personal data we hold about you.
  2. Rectification: The ability to correct or update inaccurate or incomplete personal data.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal data.
  4. Restriction: Limiting our use of your personal data in specific situations.
  5. Portability: Receiving a copy of your personal data in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for specific purposes.
  7. Non-Discrimination: The right to be free from unfair treatment due to exercising your data protection rights.
  8. Appeals and Complaints: You can file appeals or complaints with our privacy team regarding data-related matters.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Material changes will be clearly communicated on our website, ensuring you are always informed about our data practices.

Contact Information

For any questions related to privacy, data protection, or to exercise your rights, please contact us:

  • Email: contact@professional-house-clearance-birmingham.vibereports.co.uk
  • Postal Address: [Provide the physical address]